Reviews for Cold Stone Creamery in Atlanta, GA

I love cold stone and I am a frequent visitor of this store. Today, employees were not wearing gloves while handling the ice... cream and one of them touch the ice cream with her hands. I asked one lady and she stated that they do not wear gloves and theydon?t have to. She was very disrespectful. The FDA Code requires gloves be used when handling any ready-to-eat (RTE) foods. Read more

Waited in line for 15-20 minutes to hear there is no ice to make smoothies?how does an ice cream shop run out of ice. Need to a... better job of informing customers that items are not available to make on menu before having them waste time in line. Read more

Generous scoops. Nice server. Very busy at 9:45 on a Wednesday night. She said it is usually busier but it is close to school... starting back. My ice cream tasted fresher than the last I had at a different location. And they have mini chocolate chipsinstead of full sized. Aside from a big water spill, the shop was fairly clean. I'd probably give the cleanliness a 7 out of 10.The prices were also lower than some other locations. Read more

This was my first time visiting Cold Stone, I will be back! I ordered the butter pecan ice cream with walnuts ??. The young... lady customer service skills was on great. Thanks for the wonderful experience. Read more

I had the absolute best experience at this Coldstone! Melanie and her team were incredibly hospitable. They are a hard working... team with a positive attitude. The ice cream was delicious of course but the experience was even better. It is so evident thatthe team is led well to accommodate a high volume of customers. Not to mention, the manager Melanie specifically helped me outwhen I was in a bit of a car crisis in the parking lot. She went to extra mile for me and it was so kind. She turner a bad dayinto a good one. Read more

On Saturday 5-21-22 your ?store manager? Hispanic looking lady with glasses forced me to purchase 2 ice creams because one of... the employees made 2 and not one. When I told her I didn?t order 2 and that I had only ordered one she slammed it on the counterin front of me and said now you did. I walked 30 minutes to this shop to have ice cream which I?ve been coming to probablylonger than she?s been here. Although it?s been a while since I?d eaten here because I am huge on fitness now, your storemanager ruined my cheat day embarrassed me and blatantly called me a liar. This is not how Cold Stone should treat its customersvery disappointed. When I called the Duluth location the girl that answered the phone let me know that she?s never heard of a?no waste? policy which is what the mean and unpleasant woman told me. Read more

10/10 great customer service! Nice & clean. I have the cookie and cream with cotton candy, however it?s a lot of ice so sizing... down may be an option. Read more

Whether I find myself in Georgia or North Carolina, I?m never disappointed with the Cold Stone?s ice cream or the servers! ????... Christ, my mint chocolate flake ice cream was heart-warming- ironically! ???? Read more