Reviews for Arby's in Athens, TN
Delicious food. We had big roast beef sandwiches curly fries and cheese sticks. Wish I had gotten marinara with my cheese... sticks. Didn't know that I would have to order it separately. Read more
The food was good, the service was not. The young man who took our order continuously looked down. It was next to impossible to... understand him due to his muttering. A smile and eye contact would have helped. The rest of the staff, including management,spent the whole time engaged in loud personal conversation. It wouldn?t hurt to let staff know they should flush the toiletbefore leaving the stall, disgusting Read more
Absolutely terrible. Upon driving up the the intercom I was greeted with ?Go ahead with your order? in a rude tone by a woman.... When I finally got to the window a thug-lette opened the window stuck out his hand, said nothing. I ordered a classic roast beefand cheddar with a med shake. The only thing from my order that was correct was the shake, I asked for no whipped cream and itcame as ordered. The rest however was not. I received a burnt and I mean BURNT, plain roast beef, half of the fries were curlyand the other crinkle. Zero napkins, no receipt so I couldn?t get my order fixed if I wanted to. Wasn?t asked if I?d like anysauces at all. By far the absolute worst experience I?ve had at that restaurant. Read more
This is the second time in three weeks we have not gotten our full order. I called and told whomever answered the phone what... problem we had encountered and said the employee needs to get the order right. He was short and didn?t act like it was any bigdeal. We will never go there again. Read more
I love Arby's so I am a bit biased. The Athens location was newly remodeled about a year ago. It looks nice and is clean and... well lit. It can be tough getting back into traffic from the parking lot, but any business in this area has the same issue. Onthis visit the food was fresh and tasty. The service was quick and the employees were super nice! Read more
Arby's is one of my favorites. I usually get the 1/2 pound regular roast beef and my kids whatever they want along with ordering... my doggies some of the little sliders. However Arby's is getting to be a bit expensive but I can at they haven't ever served menothing but fresh food. So for fresh food I guess you pay for it lol. Read more
Every time I go to the Athens TN Arby's I go thru the drive thru. And every time the same lady is working the drive thru window.... I don't know her name or I would put it on this review but she is African American (and no I am not racist at all but I have noother way of describing her). And she is ALWAYS rude, never smiles or greet you and treats you as if you are unwelcome there andlike you are just completely bothersome to her. Today I went thru the drive thru and she got mad and was completely rude when Iasked her for some napkins. So to say the least Customer Service is VERY LACKING!! The 1st time it happened I gave her tjrbenefit of doubt and thought maybe she was just having a bad day...BUT NO it is every time!! I called and spoke with the managerabout her behavior and he said he would take care of it. Well only time will tell if Arby's actually cares about their customersand handles the situation correctly and promptly. If not they will lose my business. Read more
I know everything is going up, but the combo prices are crazy high, portions smaller, as well as other fast food places. I went... for the chicken Diablo combo and it was very good, the staff was exceptionally pleasant. Read more