Reviews for Baskin-Robbins in Arnold, MO
We left without having ice cream. Waited over 10 minutes and were never waited on. I guess they were short handed, but we were... the only ones in the restaurant and the girls were focused on drive thru customers. Read more
Their food is good but their service is lacking. They are often out of what I want to order. The drive-through line is... incredibly long and the wait inside is just as bad Read more
I probably wouldn't go back to this location. The dining area was a mess smashed food all over the floor and in front of the... trash can. And why are the napkins, straws and, condiments sitting on top of the trash can? Kinda gross! The ice cream was greatbut what happened to the waffle cones? They were paper thin and falling apart. What is going on in the world today? No one takespride in their place of employment especially the younger generation. So sad. Read more
Out of cones. Out of chocolate cones. Out of waffle cones. Out of waffle bowls. Out of bananas. Store had almost nothing to... offer. The icing on the cake is they over charged my daughter by $11. Buyer beware here with the geniuses behind the counterflipping their hair over the ice cream. Not sure who manages this store but they aren't doing their job. Read more
Service was great but the ice cream was melting in their case. Some was so melted that you couldn't purchase it. Not sure if... they were having an issue with the coolant system. Shop and tables were very clean, but trash cans were overflowing. Read more
Not sure what is going on but customer service and quality are both down. Ordered a chocolate shake it was the thinnest shake... honestly chocolate milk. Ordered my husband and son chocolate chip cookie dough shakes. Apparently got 2 chocolate chip shakes.We will make the drive to South County from now on. Atleast the $20 for 3 shakes will be correctly made. Sucks because this ismuch closer. Read more
We asked for a prepacked quart of ice cream and they didn't have any prepacked so we said that handpacked was fine not knowing... that it's two dollars more so we say fine and take it anyway. So when we get home we open it and first of all the whole outsideof the container is covered in melted ice cream and we look inside and it's only three quarters of the way filled so we paid twodollars more fore less ice cream just because they don't have any prepacked. Also we went through the drive thru and they didn'teven have a list of the flavors available. So we picked one that we remembered they had from the last time we went. So I don'tplan on returning anytime soon for over priced mediocre ice cream. Read more
Whatever you do, do not go to the Baskin Robins in Arnold. They completely messed up our order which was only two items. I... ordered a frozen caramel coffee and my boyfriend ordered a cone with two scoops. They did not listen well when we were orderingand before handing our stuff out the window they looked to be talking as if they knew they messed up. My coffee was pumpkinspice and his icecream was melted and they didn't even put the icecream in the cone.So if you're expecting icecream that tastegood and looks how it's supposed to then do not go there. Read more