Reviews for Chipotle Mexican Grill in Arlington, VA
The staff here is excellent, but I cannot say the same for the manager. They charged me a bit more than $5 for chips and queso... but ended up not having any which is fine. The manager then tried giving me a sprite instead of a refund which costs like $2.50.I asked if I could have two and he said no, just one. Basically was trying to get me to pay over $5 for a $2.50 item I didn'torder. Read more
Sharing my experiences ordering online and in store. My online order was wrong and was treated poorly when I asked correction... for my order. In store was not any different and the lobby and bathroom are filthy. Service is too slow, quality of food ispoor, and not right portions. Employees paying more attention to their phones not customers. Read more
My order was 15 minutes late for pickup and completely wrong. I pointed this out to the woman at the pickup window and she did... not act surprised or offer to remake it. When I notified Chipotle of this through the app, they gave me a Bogo coupon, ratherthan a regular free entree. Not coming back to this location and not impressed with corporate?s follow up. Read more
I'm typically a fan of Chipolte but recommend avoiding this location at all costs. They have messed up my order twice and the... staff always seems discombobulated. Perhaps worse is that there have been insects in the restaurant, which leads to questionsabout how much of an effort they are making to keep this establishment sanitary. Btw, for unsuspecting patrons, they alsocharge you more at this location for routine items than at other franchises. I'll still be a Chipolte customer but will not begoing back to this location. No mas Chipolte in Clarendon for me. Read more
I ordered lunch here today to eat in person. Went back home to eat and found a SCREW in my food. Tried to call them to get a... refund, and only got an robot. 0 customer service options (unless I went back in person I guess?) Very disappointing. Read more
Great Mexican food. We have ordered a bowl of white rice and chicken and have some toppings one it. They do have some great hot... sauces on the side. The food was delicious. Also, drinks are msotly soda available. There were enough seat to sit. However, thetables were not that clean which we had to clean it by ourselves. Rest room was clean Read more
I?ve tried to wait to give them a review. I?ve been six times and each time I?ve been disappointed. I know they?re all new and... this is a new chipotle but they don?t have enough staff working the line. The wait is always there and I?ve been getting reallysmall portions consistently. I think they just need to hire some more people and they can fix these issues. Read more
Staff could?ve been way more welcoming and kind. (didn?t get a ?welcome? ?hi? or ?have a nice day?). Also almost got overcharged... for steak when one staff member clearly told the other it was chicken. And not the most flavorful chipotle I?ve been to.Hopefully they get it together and hire new staff soon Read more