Reviews for El Pollo Loco in Arlington, TX
We were going to eat there ? all the personnel was to busy to help us (one person said someone would be with us in a minute, it... was almost 5 minutes later). The person who later attended us told us it would take almost 45 minutes to get some food cooked toserve. I was upset and stated that it took 5 minutes to tell me that when the first staff member should have told me in 5seconds on walking in. Overall, I have ate there in the past and the food is fairly priced with a coupon, however for theregular price point and customer service there are other places that is way better! On this day, we went to the chicken placeacross the street that serves grilled chicken very similar and this place was amazing and the service was the exact opposite! Read more
Had an issue with doordash order, they resolved the issue with no resistance. 5 stars because I really appreciate owning up to... a mistake and making it right. Thanks for remaking that double chicken avocado salad! Also, they have THE BEST churros. Salads are an awesome value and chicken is flame grilled, so one of the healthiest FF spots around. Honestly wish I found outabout this place a long time ago! Read more
Came here to grab a bite to start a long journey home. The food was hot, but from the heating lamp. The chicken was so dry and... not very flavorful. I would love to try this place again, but it seems as a hit or miss place. Read more
Being from California I was very happy to have one of the restaurants near our home, although we live in Mansfield we didn't... mind the drive. It came as a surprise that this place was soooooo bad we never went back; I've never had worst chicken: dried,old, and tasting of burnt grill, they didn't have any side dishes except for rice, beans, and tortillas and it was 3:pm in theafternoon. They got the order wrong, they forgot to give us tortillas, gave us 2 portions of nasty tasting old rice, on top ofeverything else. This place should not have "El Pollo Loco" name, such a bad experience I'm giving it 1 star for the young manwho took the order, nice, polite, and personable. Called, left a message, no return call, no apology, called the main office wastold to leave a message, got transfered and they hung up. Read more
Interesting idea, the chicken was dry and not really much flavor. I had a keto burrito that had a lot of rice in it. Would have... been better is there was more fresh vegetable, more cheese and either guacamole or Some other moisture. Maybe a bunch of funsalsas available. When we asked for salsa a worker pulled som small plastic tubs of it out from a drawer. The staff was verynice. Read more
So i love el pollo loco but i asked for 3 sauces and they basically gave me 1.5 .they mustve halfed one of them. The hispanic ... man there , i believe he is a manager , is always awesome!!!! the food is always on point when he is there. Even the sweet teabe off the chin good. But any other day when he is not there the tea taste like sugar water and no tea taste or it's just supersweet like syrup. Im not sure why when i see him everything good. I literally only get the tea when he is there cus ik itll begood that day lol but yea, i have to ask for 6 sauces sometines cus they do this halfed filled stuff. If they fill it liketheyre suppose to then i would only ask for 2 . This taco only had 3 pieces of shrimp ...likeeee... Read more
This is the only location closest to me the rice had a burnt taste to it. Just the same as the manager Every time I go in there... most of the time they have the lobby closed and the employees are sitting down eating in the lobby so we go to the drive-throughthey have constant different employees I remember the first time I went to this location I had one of the most best experiencesever in my life there there was a younger gentleman that was very attentive and spoke to us and cared but now the manager thatis there I do not know his name he is a short Hispanic guy with his hair combed back he always has an attitude and he is rude tohis customers as I was trying to explain to one of the employees he spoke over me and was disrespectful when I said excuse me Istill was speaking he continue to talk over me and at that point I walked out of the store my whole entire family continue toplace the order I was disrespected by him as well there was two younger ladies that were there tonight and they were very rudeto my daughter they were laughing amongst them self and talking about the customers something has to happen with this locationand something has to change if you can see from the other reviews Read more
My wife received horrible service and she filled out the survey to get a response but never did. We are never going to this... Pollo loco again, sadly they are all not the same, this one proved to us that it is not consistent with the Good service PolloLoco from other locations. Read more