Reviews for Tom's Drive In in Appleton, WI
Soooo.... I've been going to Tom's drive-in since I was a young kid (with my parents), I'm now in my 60s. Anyway... stopped at... the Wisconsin Ave store yesterday evening (11/01/22) around 5:30/6pm-ish. Ordered a 1/2 pound burger (plain, no cheese, meat &bun only). The guy taking the order repeated it back exactly as such. Paid for the sandwich, had to pull ahead and wait. Whenfood was brought out, I checked it. Clearly had cheese on it. Drove to the front, walked in & at first it was like the manager &the guy working the counter were avoiding me. (Kid looked at me twice). Finally got them to turn around & I told them of theissue. They said they would make a new one. Meanwhile the kid taking drive thru ordered walked over & said I asked for cheese.Then walked away laughing. Anyway, new burger came out. I opened it to make sure it was correct. NOPE!!! I ordered & paid for ahalf pounder. This was Clearly a 1/4 pounder. Let them know I was not a happy customer. Manager says, do you expect us to makeit Again?? I then said never mind, just give me a refund. No offer of (were Sorry about this), No offer of any sort of couponcard for future use. I left & went to Tom's on Calumet. Ordered the Same thing! No issue there. Did the online survey thing &called today asked for the manager, got "im the assistant manager, asked again to speak with the manager & well yeah. Asstmanagerit was as this wasn't going to go any farther up the line. So... I told an assistant manager about what hadhappened. Pretty sure that's as far as that will go. Apparently the lady last night was Also an assistant. Soooo the guy Italked to said He was an assistant manager meaning he very likely had No pull to talk to the lady assistant manager from lastnight. If you're going to eat at Tom's, I strongly recommend going to the one on Calumet St. Very, very disappointed in theway that this issue was handled at the Wisconsin Ave store. I won't likely ever stop no recommend that place again. Read more
First time here and we are not very local, we opted for drive thru service, polite staff, delicious food, and fast service. We... will be back! We were amazed at the line of cars that showed just as we exited. 1:30ish pm mid week, the line still appeared tomove at fast pace. Read more
My brother decided to go here for dinner, and I just have to say, employees and manager was not it. Disrespectful and immature... attitude in the kitchen. Overheard every word they said, disrespecting my brother as he was eating. From my brothers order,normally Toms burgers are always cold even when they were cooked, so he asked them kindly to just reheat it in the microwave.But the employee insisted to just recook everything? which I don?t understand why he couldn?t have just done it in the microwaveto save his time. After my brother got his meal, he overheard throughout the empty restaurant about the manager talking in themost disrespectful and immature way about my brother to their employees. Toms employees, you need to do better and mature up, sorude and disrespectful. Read more
Took an evening walk to Tom?s to get an ice cream cone (something we have done in the past with no issues.) and The hours stated... they were open until 9pm. Got there and the inside was closed at 8pm but drive through was open. There were no cars so we got inline. We were told we couldn?t be served unless in a car. We will never come back. Read more
My partner and I work long shifts and sometimes we don't feel like cooking. This place is super close to us and the food is... disgusting. The fries, tatertots, and corn dog bites are either over cooked or under cooked there is no in between. Thecheesestickes taste like the grease hasn't been changed in a hot minute. The burgers taste too well done, and the shakes havecup pieces in them from where the original cup broke, and they just plopped it into a second cup instead of remaking it. Kidscan choke on that. The only thing worth getting from there is the breaded chicken sandwiches which they replace with grilledchicken. Even on a slow day they always mess up our orders. if you call and complain they tell you they can just comp it. Iworked in fast food as a young teen in high-school and ALWAYS made sure to double check the orders. We just called the Neenahone and showed our receipt and messed up order and they had it fixed in no time!!! Even when the one here in Appleton told usthey would not do that. Thanks Neenah!!! If I could give 0 stars I would. Please get a handle on things. Because if healthwalked in you guys would be shut down. Read more
I was the first customer of the day. The hamburger fryer went down. Theybgave me coupons for popcorn and ice cream. The staff... apoligized more than once. I only waited maybe 5 to 7 minutes. I grew up on Toms. It was started by one of my moms cousins. Love Tom's. You will not find better fastvfood anywhere. Read more
Second time I?ve been here, food is super over cooked and hard. I?ve tried contacting them, but no response. Also even tried... submitting feedback on site. Both times I?ve gotten the curd and chicken tenders. Figured it was just a mess up the last time soI?ll try ?em again. Never had issues at other locations. SO DRY AND HARD. I don?t know what they are doing at this locationthat?s different than the others but wow. Also this time the cheese curds breading was super weird. Must have changed the recipecause does not taste the same. I give it a two as the customer service was good. Read more
Have loved this place since you could get a burger, fries, and a med coke for$3.