Reviews for Cold Stone Creamery in Antioch, CA
I got there and the line was out the door and thought no problem Cold Stone is usually great. Got inside with no greeting,... whatever. Then only to see some employees not wearing gloves, scratching the sides of their noses, scratching their chest/neckarea, and the bottom of their nostrils several times then handling orders. The employees also were not washing their hands orchanging gloves after handling orders or operating the cash register. One employee was using her Apple Watch then making orders.Very slow service all around, employees seemingly barely able to scoop ice cream. One male employee came out of the back lookedat the line out the door and said he was going on his ten minute break and left. Milkshake that we ordered was supposed to havechocolate shavings and whipped cream but got neither. My Alvin special got a huge glob of peanut butter on top not mixed in. Noone offered a straw for the shake or a lid for my ice cream. The female employee that served us with attitude kept asking if wewanted anything else but also told us to have a good night so that?s one redeeming thing if it counts. Overall I don?t thinkI?ll be coming back for some time with my family and I hope the owner can figure something out with the employees. Read more
I came in on Friday evening and I witnessed some behavior that made me not want to visit this location again. One of the... workers, either Samantha or Savannah if I recall correctly, was displaying very hostile treatment to her coworkers. She wasbeing openly rude to the people she was working with, and overall the service I received was not great. I had to wait very longuntil I was helped, and usually that sort of thing would not bother me. However the environment within this store made myexperience not enjoyable and it made me feel like I should take my business elsewhere. Read more
I've been to this location often and I've never been disappointed. Even when they're really busy they keep the lines moving and... the staff is polite and provide great service! Read more
this location will never fail. the service is great and the employees are the sweetest. it?s usually always busy when i come in... and you can see that the employees try their hardest to take care of the customers. keep up the great work! Read more
We normally love this location, but they were playing horribly loud middle eastern music. Definitely not appropriate for this... style of business. Hopefully the manager addresses this soon or we won't be coming back anymore. Read more
Their ice cream is great! Very creamy and they have so many options. My personal favorite is the German Chocolate Cake. It'd be... best if you order ahead of time for pick up as there tends to me a long line most of the time. Read more
The strawberry mango banana sherbet was delicious. They have milkshakes, smoothies and ice cream cakes. You can also add any... toppings into your ice cream. They have a new lucky charms ice cream and milkshake. In this location you have to wait and make aline outside until the group in front of you has ordered and is out. That is a COVID safety practice here! Read more
This is the second time I've taken my family to get coldstone and unfortunately my time was wasted as I was informed by the... staff that they aren't accepting card as payment and only cash. You would think they would put up a sign on the door notifyingthe customers instead of waiting 15mins in line to be disappointed because their card machine is down again. We will not becoming back here and I am now never supporting the franchise. Read more