Reviews for Baskin-Robbins in Anaheim, CA
I got my ice cream, and I couldn't eat it inside.... we were standing outside and eating it with my son. it's bizarre! Because... of covid? How about lazziness? Read more
No Smile, Never Thanked, Cheated Out of Ice Cream Scoop Portion Size. I believe this staff person's actions directly reflect the... ownership, management's training system. I welcome a response, questions, and or an opportunity to share my many experiencespurchasing ice cream with the ownership, management. Read more
Arrived at 9:40. They close at 10. One employee. Couldn't get anything but scoops of ice cream. We were told that the sundaes... and milkshakes were not available because he had already cleaned up. Also, we were told he had already dropped all the cash'"per store policy" and had to take exact change. He was friendly and I'm sure he is overworked and underpaid like the vastmajority of America. This falls on management and ownership. There should have been two people working. If you can't staff andstay fully open til 10 then close earlier. If you have a labor shortage, then raise pay, and if you can't have at least 2people, then work it yourself. Can't do eithet of those things? Then you should close up shop. I wont be back to that location.Doing so would support out of touch ownership. Read more
I?m a regular customer at this store. I take my 6 years old twins for ice cream and sometimes one them asks his kids scope in... sharkey creation cup, and we usually get it at the same price, But tonight the employees was refusing to serve the kids scopeat the sharkey cup and when I asked him to do he slides the freezer door so hard that all cups over the counter dropped on thefloor!!! And also he charged a kids scope $4.99 ($2 extra) just because my kid loves the sharkey cup! Time: 12/24/2021 5:39pm Read more
I sent me kids in 15 minutes before closing. I just got released from the hospital that day having received a kidney transplant.... I was not allowed to have ice cream for over 11 years due to kidney failure. I dreamt of a mint chocolate chip milkshake fromBaskin Robbins. They did not have enough to make a shake. When my children relayed my story the worker checked in the back formore. I got my milkshake and it was every thing I remembered. I am so grateful for the employee going above and beyond giving meexcellent customer service. As always Baskin Robbins quality was unwavering. Thank you so much! Read more
Tried to take my daughter to get ice cream but couldn?t because this baskin-robins doesn?t open during scheduled open hours
Alina at this location is amazing. She went out of her way to make my 4 year olds Thomas the train cake and it was perfect. She... was so friendly and outgoing! I can't thank her enough for the amazing hospitality she showed me over the phone and in person. Read more
So theirs nothing wrong with the ice cream itself, but the employees don't seem to know how to make a milkshake right . I mean... it's pretty dam easy ice cream, milk , blender . My child could make one better at 4 years old . So either their lazy , or werenot properly trained. So I would go with most likely bad management. The place could be cleaner and they started giving smallerportions and raised the prices. Lame one or the other . Too expensive even if it was the normal portion it used to be beforethey started price gouging people because of lack of business . Because this place sucks . Find a different location . I'msurprised they stay in business with what the place cost each month in rent and overhead. Read more