Reviews for Tim Hortons in Amherst, NY
Have visited several Saturdays in a row during busy lunch and always very good service. Clean and modern.
Literally gave us a black burned sandwich. I took it back and got another one but there is no way someone's packing the sandwich... couldn't have seen the bread was Literally black. Not toasted a little dark..I mean tar black. My first experience and I willnever return. Read more
As a Canadian it was expensive but they have US items, which I liked. The only issue was when our drinks were ready they didn't... call us and just left them on the side. Read more
Honestly coming from canada this environment was ok. It's the workers who threw me off. Everyone was not wearing their hair nets... in Canada everyone does, their conversation was not appropriate for the workplace they were loud and obnoxious as well not aplace to talk about certain things that openly for a customer to hear and the guy at the register had no clue about moneyconversion until a girl who was off work had to step in. Idk just better customer service would be great in my opinion causenobody had any. Read more
Worst Tim's experience coming from a Canadian. The customer service reps first gave us half cup of french vanilla. When we told... them it was half full, then they said machine is down and took few minutes. Right after that they replaced our french vanillawith a new one and put it on the pick up counter and did not tell us it was sitting there. So much attitude. Teach these kidssome politeness. Read more
Was having an issue with a crew member and asked to speak to a manager. The supervisor Lexi was a great help. Thank god she was... there she handled things wonderfully. Read more
They gave me "nitro" lemonade- it was plain lemonade without any foam. When I asked to fix it - it took 10 minutes for them to... give me another drink. Guess what - the fixed version was the same drink, but with whipped cream on top. Terrible. Read more
The workers, food and service are excellent. But chances of having a fender bender at this location is high. The end of the... drive through interfere's with blvd traffic short cuts through their lot. Read more