Reviews for Red Robin Gourmet Burgers and Brews in Amherst, NY

The family and I came there for an early dinner today. Our daughter's favorite place too eat. We got sat down right away. The... waitress was really nice and went out of her way for our kids. The drinks and food was good. Our food our appetizers came rightout and shortly after that our food. The wife and I had cheeseburgers and the kids had macaroni and cheese. The restaurant isalways well kept including the bathrooms. We will definitely be back. Read more

OMGoodish. I could taste every item in my wrap. First time being there. Worth the drive across the border. Garlic aioli had nice... pieces of garlic. Yum yum come get you some. Read more

Customer service was trash. This place had us wait in curbside pickup for 30mins+. We called in after arriving in the pick-up... spot. Still waited. 3 other cars got their food, so we went in and the food was waiting and cold. Sauce spilled in container onmy kids food.Final straw: after warming my food back up...there was a large amount of salt in the middle of my burger. Took abite and it was gritty with salt.Looks maliciously done.. Corporate please contact me. Read more

Took my kids here for the first time. My son was so excited he loved the food and said he was actually full. Customer service... was excellent. Our waiter was down to earth and easy going. Even when my kids changed their minds after the order went in forsides he didn't even look frustrated just said he would bring the change out for them. It is so refreshing to see friendlydiligent service. Read more

Currently offering a $10 dine in meal that can?t be beat on value that includes your drink. Setting that aside, the burgers we... got this week are worth their standard menu price. We ordered the Whiskey River BBQ burger medium well, with bottomless sweetpotato fries; added a side of the Tavern sauce (it?s like a Big Mac sauce). The burgers where juicy and delicious and theydidn?t skimp on the toppings and cheese. The fries are good shoestring style sweet potato fries and were perfectly salted.Service was good, and we didn?t have to wait long for anything. Food and value were so good we ate here twice this week. Read more

I'm driving west on Maple rd, going to an Asian restaurant and I saw the Red Robin banner, and I thought to myself, never been... there before, I'll give it a try. The hostess was courteous and I was promptly seated. FYI, the reason I decided to go to thisrestaurant, I figured, getting a burger, shouldn't take long and I had somewhere to be. I ordered the sunshine lemonade, whichyou can see in my photo, ugh!!! Taste weird. I knew it wouldn't be real lemonade, but I certainly would not order it again. Iordered a small burger ????, and garlic fries ????. So I waited, and waited and waited, til the waitress felt bad and couldn'texplain why it was talking so long for my food to come out. She asked if I wanted some fries to eat, why I waited. The garlicfries should be called soggy fries, Red Robin puts so much of whatever on it, the frie had the firmness of a string bean. Shesuggested regular fries, which I admit, were much better. The burger itself, was good, but because of the extremely long wait, my experience was down. I was offered ice cream and other things, I said "no thank you". The only bright spot, was my waitress,she was veh nice, compassionate and knew the situation was not right, and she did get best to make a bad situation good. And forthat, I left her a nice tip. Not sure if I'll ever return to Red Robin, but it certainly won't be in the near future.... Read more

Stop by for dinner on a Friday night since I was in the area. Decide to stop by because my son wanted to try their burgers and... bottomless fries. Haven't been here in awhile. We ordered some rootbeer floats which were also bottomless. My son enjoyedEverything he had and asked to come back soon. He said they had the best burgers ever, besides five guys lol. Read more

The service was excellent, the server was very attentive regularly offering refills on drinks and fries. The food came out hot... and quick, and was very good. The refills came fast. The restaurant was really clean. Read more