Reviews for Auntie Anne's in Amherst, NY

Unprofessional, eating behind counter not paying attention. Messed up order several times

Cashier literally served people out of order in line maybe it was accident idk

They have good pretzels, but they aren't capable of keeping a drink stocked...

The best and there cinnamon one's are really good

(Talking about the Blvd mall one near Friday’s only) I’m sorry but if you go during the day usually they are pretty fresh... and I like them that way. Unfortunately with my last two times I went there was about 7:15 PM And even though they were stillopen for two more hours The employees were all cleaned up just waiting to leave, and you could tell the pretzels were the lastbatch of the day because they had been sitting there probably for two hours With no plans on making more. I usually get themanagers special Where you buy three and get one free, so I did and when I got home I realized they were not even edible. Theywere so hard and burnt That we threw them out along with our $14 that we spent on them. Once a week I will stop there because Icoach softball I can’t get there till later, but there’s no point in getting them after 6 PM because they don’t make freshones and they sit there just trying to sell the ones they made hours earlier. If you’re not making fresh pretzels, thendon’t stay open. This is two times now I’ve come in at night and gotten old stale pretzels. I lost the receipt so Icouldn’t go on and do the survey they always ask me to do, which they’re lucky I didn’t do. Not good business. It’s likea pizza place that sells slices trying to get rid of their lunch pizzas at 4 PM after sitting in a hot window for four hours,and still charging full price Read more

Amazing pretzels but a little pricey for what they serve

Very tasty pretzals, I would highly recommend it if you just want a quick bite.They also have drinks

This pretzel we just bought must be DAYS old. The first bite loosened my upper denture and after looking closer some pieces of... salt are brown. Worst "soft" pretzel I've ever had and at 57 I've had a lot!! Read more