Reviews for Kum & Go in Ames, IA
I was hesitant at first to come here bc of my past experiences. However, as I strolled in here this evening, I was amazed by the... selection of dietary snacks and treats offered! I am currently enjoying turkey jerky which I have a hard time to locate in thefirst place. The establishment is clean both interior and exterior. The service received was most pleasant and this experiencewas most definitely better than a Five star! Thank you, for keeping a wide verity available for all your guests in mind! Read more
Tried to get something to drink but my card was declined. Twice. Then a different card. Tried the atm and same. So I left... thinking there was an issue with my card. Drove all the way to Ankeny to my bank's ATM. Worked fine. Got gas and drinks at a gasstation there with no issues. So 2 hours of my life wasted and 50 unnecessary miles on my vehicle and it wasn't even my card. Itwas their system. On the positive side, gas was 70 cents cheaper in Ankeny so that kind of makes up for it I guess. Read more
Brian was super knowledgeable and treated me like a valuable customer even on the phone. This person either needs a raise or a... bonus. @Kum and go. Make it happen. Read more
Came in for few drinks. Cashier was busy on his phone to notice me for about 5 to 10 seconds. Ringed me up. Then went back on... his phone as I patiently waited for him to hit the credit card pay so I could pay for my drinks. 10 seconds went by then helooked up from his phone and says (oh paying with card?). I said yes. He proceeded to tell me I should have spoke up. First Ishould not have to speak up he should been off his phone during work hours and specially since there was customers in. Second heshould have asked me how I was gonna pay not tell me I should have spoke up when I was waiting patiently for him to even noticeI was standing there. This was on 04/28/2021 at 10:25 pm. I won't ever stop there again. Also would like to make sure that thestore manager knows and corporate office. Me and everyone else that comes in there works to hard for there money and if weregonna spend the money we worked hard for at a place the least we want is good customer service. Read more
Nooooooo you changed to the button fountain pop machine. Im a diet coke guru and it does NOT taste the same. No button machine... anywhere tastes as good as the prior ones. There is a different in all the pop types. Not an improvement but I know it lookscool but yuck. Love the discounts on my member card and your breakfast pizza is awesome. The older lady in the kitchen at theeast ames iowa location is super nice and helpful. Always keeps everything stocked. She jumps in and helps at the register whenthere is a line. She's a keeper. I go there all the time. Read more
We stopped at this Kum & Go, Aug. 28th just before noon. Just as one of the other reviewers said, it's almost like the clerks... despise having to wait on you. They treat you as if you're a nuisance, so rude they make you feel so unwelcome. This placedefinitely needs to be under new management who can emphasize customer service and courtesy to customers. We won't make themistake of purchasing here again. What a stain on Kum & Go's reputation! Read more
They advertise at 2.69 per gallon, but this is for their ?super unleaded? which after asking the clerk the difference he said... there is more ethanol added. They charge over 3$ per gallon for regular, not premium, regular. I was surprised at how rudelythis was explained to us. Of course it is a gas station, but with training employees they can train some customer service. Also,they need to seriously work on the cleanliness of the entire store. Starting with the bathrooms. Read more
I choose to buy gas, food. Drinks and other things here for one simple reason: they have honey for beverages. Today I went there... and there was no honey or sugar at all in this location on 13th st. In Ames. This is the second time I've had this experiencethere. Yet I paid fully and never offered an apology after I asked 3 associates to look for any sugar or honey for my coffee. Iwas very disappointed in how this was handled and the fact that this happened before. Read more