Reviews for Chicken Express in Amarillo, TX
I placed an order for a staff lunch, family style, through GrubHub. We received the meal in a timely manner, but the gravy was... the consistency of water, and had to be thrown out. I called the manager to let them know to improve their quality control. Themanager could care less, and I never asked for a refund, or caused a scene, but she never once even apologized, and almost actedlike it was ok to have subpar quality of food. I then read the reviews, and it seems to be a consistent problem with quality andservice, which is usually a direct result of leadership. I went to the Chicken Express franchise page to see about contactingthe owner, because I am thinking the owner would also want to know about the quality of food being served. Nope, no way tocontact the owner, so I am hoping whoever does own this franchise at least pays attention to the reviews, before someoneactually gets sick from the poor quality of food. I will also say, I have never left a review for a business, as we all have baddays, but the blatant disregard for a complaint is extremely concerning. Read more
Just the worst chicken e. Food is usually cold. Order is almost always wrong. Why I keep going back I don?t know but this will... be my last time. Also most staff are awful. Rude and don?t know what they are doing. Read more
We will never buy food from this Chicken Express again. We ordered the family size chicken tenders and mashed potatoes and... gravy. I specifically asked for gravy to dip our tenders in and they said okay. Got our food and got home and found we had nogravy at all, not even on the mashed potatoes. Called the store and they said they had run out of gravy. It would have been niceif they would have informed us of that. That way we could have got another kind of dipping sauce or done something different.They didn't even bother to let us know anything. Just handed us our food like it was all there and no problem. Never again!!! Read more
I'd went thru drive thru for a late lunch. The lady who took my order was awesome, even tho I'd ordered okra and not mashed... potatoes , but no biggie. The fish is always fresh and the chicken tenders are too! We love chicken express!! Read more
Went through drive thru tonight(2/22/22) around 9:20! Ordered a #1 and #2 large teas. Well we got to the window and the girl... says is it ok to give u more okra because we are low on fries! I specifically said u can on his but not mi e, because I HATEOKRA!!! She said ok. We get home, I have a box FULL OF OKRA and no fries or gravy and dry OLD chicken ! Are you serious chickenexpress? With your expensive prices and you can?t give me what u want! I need a manager to contact me asap! I left my name andnumber twice but I guess they were closed. I don?t care if it is 10 till, if you are taking my money, make some fresh fries andgive me what I paid for!! I need a REFUND ASAP, because all of this nasty food is going to the TRASH!! You can do WAY BETTERChicken Express ???????? Read more
A few days ago when I was getting dinner. It was taking forever. I first thought because they all of sudden got slammed. I had... already been waiting 30 mins or so. It came my turn and I was pleased seeing two workers sitting and talking. Especially nearfood. Without have her pulled back. Seemed like the other two that were on shift were trying to get everything prepared and out.Which took another 10 to 15 minutes to pay and get my food. Really looked like my cashier was really going through it. Still noexcuse not to greet customers in a friendly manner. Or wish them a good evening like almost ever fast food place I have gone to.I?ve always loved the food. Was there even a manager on shift? Adult supervision needed because that wasn?t okay. That?s not whyI?m giving two stars. It?s because of what I witnessed. I worked in the food industry and that wouldn?t slide. Period. For afast food place. Wasn?t ?fast? at all. My food wasn?t as warm when I got home and tons of hard pieces. The rolls were excellentas always though. Seen in the picture I attacked. Read more
Waited over 25 min for my food .. my chicken strips where not even hot.. the family ahead of me said their food wasn't hot... either.. they left n got a refund.. I only had an hour for lunch..so I ate some of it..hope I don't regret this later tonight.. the corn nuggets n biscuits where good!! Read more
Surprisingly the food tasted bland, last time I was here the food was on point. Restroom was dirty but overall clean... resteraunt. Read more