Reviews for The Cheesecake Factory in Alpharetta, GA
Omg our waitress was Sierra, the food was amazing. I had the first dish, Jamaican shrimp with black beans and plantains the... flavors amazing. Sierra was knowledgeable and just pleasant. Read more
The server was so rude. She wasn?t smiling at all. She acted like she wanted us to leave. She didn?t check on us. I had to go... inside to find her. She brought the check so early even though we didn?t ask for it. Also there were smudge marks around thecoffee cup. I guess she spilled the coffee while she was bringing it. Cheesecake Factory needs to get servers who knows aboutcustomer service. (I only give two stars because the cheesecake was delicious.) Read more
Food was not great, it was dry and burnt. The server Jazmine was great though. She went over and beyond to make sure my daughter... had everything she needed for her birthday celebration. She even sung the birthday song after they told me they stopped doingthat. I really appreciated it. Read more
I went here for my birthday with my family. Their menu is huge! Everything sounded great, but I ended up getting the eggroll... sampler to share, the honey truffle chicken, and the white chocolate raspberry cheesecake. The portion sizes were very generous,and everything was delicious! Our server was also very friendly and attentive. This is a great option for special occasions, asit is a little on the expensive side. Read more
The food was good, the hamburger needed a little more salt. Our waitress got lost, she only came to the table twice and after... waiting so long we called another waitress to see if she could bring us more drinks. and we had to give him the description ofour waitress. and until I finally arrived. That is something that should be better. But when it comes to food, everything wasdelicious. and I loved the cheesecake. Read more
Usually, My mom and I love coming here. But tonight?s experience made us not want to come back anymore. When we arrived, there... was a lot of visible trash outside of the restaurant, right in front of the entrance area. We were sat immediately, however wethen waited 10-15 minutes for our server to greet us. Once she arrived, she was great and very helpful. We ordered right awayand after that it took about 30-45 minutes for our two meals to arrive. My mom ordered the chicken lettuce wraps which werefine, but I ordered the fried Mac and cheese ball appetizer and it was not good. It came out completely burnt in multiple spots.On the bottom of 3/4 balls it was completely charred. Multiple other spots were charred and I could barely attempt to try it. Wetold them we didn?t want it remade (my appetite had now gone away) but wanted to let them know how bad it was. They said itwould only take 5-6 minutes to remake so we let them. When it was brought to the table, it was not brought by the server nor amanager, and there was no apology for the mishap with the order. This time it was better, but still 1-2 spots of burnt. Besidesthat, we also noticed our table was dirty upon arrival. There were still crumbs on the seats and the table. We saw a busser comewipe off a table with only a towel, no disinfectant spray, and wipe the crumbs onto the floor and walk away. When I visited therestroom, my stall had multiple toilet seat covers thrown all over the floor. The restroom reeked of urine and the toilet paperwas not on the holder, it was behind the toilet with no protection, just a single roll you had to grab and use. Overall, thiswas an awful experience. Our server was great but everything else was a complete miss. Will not be returning for a long time. Read more
Seems to be a popular lunch spot. The physical menus need cleaning????. We ordered Mexican Tortilla salad and Jamaican Pepper... Chicken and Shrimp with brown rice, plantains, and black beans. Complimentary bread was delicious. So were both meals. Platingwas very appealing. If you like spicy, you?ll find both of these menu items to your liking. Read more
I must say, The Cheesecake Factory is one of the local places I love to visit for Birthdays or just for, a good consistent... meal. The prices are very reasonable, the service is pretty decent, and the menu items are consistently, cooked well. The drinksare normally good and the cheesecakes are yummy and fresh????. The restaurant has both, indoor and outdoor seating-which is abonus. The restrooms are very tidy and the exterior as well as the interior of the restaurant is aesthetically pleasing. I alsolove the way, they are able to tailor menu items to your preference. Great place to visit with family and friends? Read more