Reviews for Dunkin' in Alpharetta, GA
Great to have fresh donuts at thus location again but only accepting orders via phone or the screens inside the store SUCKS. I... have no problem with using tech but their donut inventory is not in the app so you can be ordering and paying for donuts theydon?t have. There were 3 people working there when I stopped by. Not sure why one of them can?t take your donut order live andlet you pay for it. I will go elsewhere next time. Read more
This was my first time at this Dunkin location and the staff was so friendly. They were also fast with making our order too.... Excellent customer service :) Read more
I?m a Dunkin fanatic so I had to come down and visit this new location. I?m definitely digging the whole kiosk setup, I get to... place my own order which gives the workers more time to focus on fixing my order for me. I love it!!!!!two bad reviews are fromthe lazy and probably nothing ever satisfies these people. It?s okay to expand and try new things. Workers here will definitelyassist you if they see you stumbling or if you simply ask for help. Heard multiple voices welcoming me in before I even steppedall the way in the door, now that?s grade A customer service and it goes a long way Read more
Two, slow-working kiosks to place your order? And nobody greeted when others, nor me entered the store. So many workers just... stood around during a rush. Drive-thru orders went 10x quicker than the take-outs. The take-out area was filled with people asworkers were either just standing around or working on drive-thru. Read more
Total let down for customer experience. I took the kids for a Saturday morning donut run to find that ordering inside is... exclusively via self-serve kiosks. Instead of a fun look through the case and picking out what they wanted, we stood in linetwice as long while people fumbled with the kiosk technology. When it was finally our turn, we placed a donut order in the moststerile and non-fun way imaginable. @Dunkin - your donuts aren?t really that good. Letting your kids pick them out at thecounter is half of the experience you pay for. Read more
Horrible experience! The kiosks did not work, and neither of the employees were willing to help us. We were completely ignored... when trying to order. They were putting up the donuts and cleaning up two hours before they closed. Read more