Reviews for Dunkin' in Alexandria, VA
Customer service in the drive through is atrocious. Person handling drive through is unprofessional in greeting, and then is... extremely slow at delivering service. When you finally get to the window, there are 5 employees all cutting up and goofing offinstead of getting the job done....this is not a one-off, this is ALL. THE. TIME. Have seen employees picking their nose,pouring old coffee into different cups to serve to customers, grab donuts with their hands and literally throw them back in thebins. This place needs an overhaul by their manager to set expectations of employees in customer relations and foodsafety/health guidelines. Read more
I placed a mobile order for an afternoon pick up, and expected similar service to my usual location. I was SO WRONG! About 12-15... minutes was the leeway from order being submitted, to pick up. At pick up, I had to navigate around numerous students aimlesslywalking about the parking lot, heads down at their phones, while waiting for pick up. Now throw in several cars not payingattention to the flow of traffic for using the drive in, and making whatever maneuvers necessary to pick up kids and then leave.When I made it to the order box, after waiting about 5 minutes for the car in front of me to finish, I said I had a mobileorder. They had me pull forward, where I waited another 4 minutes for the person in front to get 2 drinks. When I got to thewindow, I was asked what my order was. I repeated it, and between the two ladies working at the time, they managed to get mymocha latte and maple frosted to me after 10 more minutes of waiting. I finally was able to leave after navigating through thepick up and teen on phones traffic. A few blocks down, I tasted my latte and it was nasty! Bitter, old, burned, coffee with ahint of oil or cleaning solution to it. The doughnut was only slightly better, as it was pretty stale. I did not go backbecause I didn?t have another 30 minutes to deal with their parking lot fiasco, and I honestly didn?t think any resolution wouldhappen. I will NOT give my business to this location in the future. Read more
I asked for water to balance out my sugary coffee and the manager gave me warm tap water with no ice in a cup. Granted I... appreciate the free water but I?d prefer cold water. She also almost didn?t sell me my pumpkin latte due to ?no whipped cream?thankfully I can?t eat whipped cream anyways. Lack of customer service at this location. The younger lady in drive through was asweetheart though and The munchkins were indeed delicious. Read more
I gave this location a second chance, but no. The bakery is not fresh. They obviously resell croissants from yesterday. In the... morning I would love to have fresh coffee and a soft croissant. Apparently, it is not the case for this place. And the receiptwas not provided either. Read more
I visited on a Monday morning on the way to work and picked up a coffee and a crosaiant, egg, and steak sandwich. What makes... this location stand out is its quality, cordial, despite being young staff. You might expect for the young teens to providecustomer service that's typical of non Chicl Fil A but this morning team has been trained well to serve the hungriest of themorning grunts. Whether it be morning military, construction workers, teens on the way to summer school, or random Joe's, theteam of three got the order taken and dispatched quickly and without issues. The entrance on Telegraph can be a bit challengingdue to traffic if you are aiming for a left turn; but, a merge lane and relatively accommodating passers-by did not make exitingthe venue a challenge. Read more
Mostly a satisfying experience but this morning trip it was a bit less than. The cashier was new or still in training and the... manager didn't really jump in to help. Despite clearly stating the order 3 times they still got it wrong. Had to wait to re-dowhat would have been easily discovered by checking the line before sending out food. They are more focused on drive-thru sowalk-ins are not given the same level of quality. Corporate did apologize and offer free drinks but the store manager shouldhave made amends while we waited. Will go back but now we know to allow more time amd keep it simple... Read more
Service was pretty good. The employees need some more training. I was given croissant with cold cheese on it. Egg wasn?t too... warm either. Coffee was given less than half a cup with coffee other half with foam, you can feel the cup n tell by the weight.I asked the other employee to fill up the cup. Over all the service was good. Read more
Dunkin is an easy and convenient place if you want quick coffee or snack. Try their cranberry and orange muffin. Full of... flavour. They also have delicious breakfasts to go! And the exact place is not too crowded. Read more