Reviews for Chick-fil-A in Alcoa, TN
I have been to this restaurant 2 times in the last 3 weeks. Both times it was the slowest chick fil a I have ever been to. Not... only was it slow, but after getting home I discovered my 12 count nugget actually was a 9 piece nugget. All of this after Iwaited 10 minutes in the drive-thru before going inside to order and waited another 15 minutes for the food.The workers insidewere more interested in talking to each other than getting the orders out. Will continue to eat at Chick-fil-A, but not thisone. Never again! Read more
I had never had a bad experience with Chick Fil A, up until a couple weeks ago. I purchased a large order, including 4 orders of... 4 pc chicken strips which I had never had. Everything was great except the strips, which were cold and stale. I called and spoketo a manager, who assured me he had put me in the system for the strips to be replaced. Well when I went a week later, Idiscovered he had put it in the system wrong and they could only replace one order. I was told that the food was expensive, sothey couldn't just give it away, yes the shiftanager said that!!! I called customer service, and was told they were contactingthe store and the issue would be resolved. Well, I finally received an email from the store, which was just a basic email, nooffer to replace the food as I was told. I will never eat at this store again. Management was rude and condescending. Definitelythe worst experience I have had ant any restaurant in years. If you have an issue, good luck getting anything but rude commentsand a bad attitude from the management at this location. Read more
Food was not up to thier standards Cik nuggets were old not freash as they used to be fries luke warm The doctor pepper not... taste like dr pepper. The last 3 times i went were not up to par. Will wait awhile b4 i go back. Read more
10-18-22 visit. Went through the drive through. Someone greated me at my window, took my order and was quite pleasant and... attentive to my order. Pulled to the window where they verified my name. My beverage tasted like it didn't have any syrup in itwhich wasn't nessisarly the person fulfilling my orders fault. I also asked for 2 sauce packets which was listed on the pickticket but were not in the bag. I was excited for dinner on my way home but between my drink being nasty and having to eat myfries and sandwich without sauce it completely killed my vibe for the night. Read more
Great customer service. India took our order in drive thru. Very kind and knowledgeable about the products. She is one of the... most pleasant people we have encountered in customer service in quite awhile and was very helpful. Read more
First off, service was not standard CFA service! My order was handed tot he car in front of me. This was an issue for several... issues 1) it was an ice cream; so by the time I got it it was dripping. Wasn't until the discussed look on my face that it gotremade. 2) all my food was handed to someone and placed in their car they went through it and then handed to me! 3) Ordered a 30nugget tray; but it wasn't a tray... it's a box of nuggets!? This was for gathering so had I known I wasn't getting what Iordered I would have gotten a tray to set it out on. Not CFA style! Read more
We loved the food, price, cleanliness, hospitality.
Seems to be a recurring event no matter what chick fil a I go to here in Tennessee, but this visit was especially bad. Ordered a... number 1 and waited 10 minutes before saying anything. Asked a manager about the order and he asked my name. My wife scanned herapp so I said her name but had told the girl my name originally. He comes back and asked if it was under my name and I say sure.He walks away and decides to no longer help me. A team member comes up after about two more minutes and asks if I was beinghelped and I said I wasn?t sure but I was just waiting on a single number one meal for me wife. She immediately went and baggedmy order and got it to me (good on here for knowing how to get a job done). We ordered at 2:23 and got our meal at 2:36. It wasbusy at the time, but this was just not acceptable. I worked for cfa for 10 years and I know what it?s like. The operator atthis store should be more involved here and it?s really unacceptable. I will not test this business for some time after thisvisit. Sincerely, Read more