Reviews for Cheddar's Scratch Kitchen in Alcoa, TN

The consistency (or lack thereof, rather) of this place is insane. We came a few weeks ago and everything was awesome. I got the... ribs and shrimp and the ribs were perfectly cooked: fall off the bone, crispy and juicy. Everything else we ordered wasdelicious, nice and hot even though we were sitting outside at night (it was about 60 degrees out). When we went last night weexperienced the exact opposite. We sat inside as they were too understaffed to seat outside; no big deal, we completelyunderstand. For having to do both pickup orders and serve us and others, our waitress did pretty well. When we got our food,however, everything went downhill. I got the ribs and shrimp again and my girlfriend got a vegetable plate. All of her sides shechose for the plate and the soup were cold. My sides were cold, the shrimp was okay, but the ribs were so disgusting mygirlfriend made me cover them with a napkin. They were nothing but fat and insanely undercooked; I sincerely hope the 1.5 ribs Iate off the ends before I noticed how bad it was don?t make me sick. It was a complete waste of money as we ended up tossing thefew leftover sides we took when we got home because we were terrified they?d make us ill. I understand being understaffed andslow, but I?d rather wait longer and receive food that?s properly cooked than be given something that could cause me or her toget sick. Although the first time was great, we don?t want to waste our money or risk getting a food borne illness and probablywon?t be returning. Read more

Just got a order of ribs Togo it?s very good! Today went back got the Key West dinner it was very good and they had my Togo... order right on time. Great friendly service!! Went back again today 5/11/22 great food and great service called in and they hadit ready when I needed it!! Ribs are great and there slaw is too great friendly service 6/28/22 Called in order today it wasready and on time great food great service very good place to eat!! Read more

Good food with something on the menu to please anyone. Very large portions and usually very good service.

Incredible. Service was also excellent. My bf steak was undercooked but they fixed it, no prob and took it off the bill. I was... super happy with this place and will DEFINITELY be back. Read more

Seated by self praising hostess, in an odd shaped, corner booth obviously too small for us. How did the bartender forget to... add olives in my dirty martini? Food ok. Best thing was my dinner partner. Thank God we had a gift card.... Read more

Had small sirloin with broccoli and broccoli cheese casserole and buffalo chicken wraps with fries. Was very good $32.77 before... tip. Very satisfied. Waiter?s name was Michael and he done a very good job. Read more

This was a very good dining experience. I like Cheddar's, but we do not have any in our area. I always like to try them when I... travel. I had the coconut shrimp and the sauce was excellent. I always love the broccoli casserole. Today was a special treat asthey had the honey butter croissants for free. All was yummy. ???? Read more

Food is always exceptional. Service was slower than at some other Cheddar's. French fries were cooked perfectly but almost cold.... Burger was very good but not exceptional. Waitress did not clear used plates or glasses from table during the meal. (Best burgerI've had in Knoxville is still Big Kahuna Wings'.) Read more