Reviews for Starbucks in Albuquerque, NM
Decline my entrance at the door 3 min before the lobby was closing. I informed them I was just there to pick up a Uber eats... order but the barista told me I needed to go through the drive thru. The delivery was timed and I had to wait in a line fordrinks already made. If this was a drink for me I wouldn't have had an issue but this was for a Uber eats member and to havethem wait because the employee wanted to close the lobby three min early is not professional at all. Read more
This place does Not know how to make nitro cold brew... by the time I get to the next stop sign it's just a flat coffee.. They... Serve You Foam and hope you don't notice. Read more
waited in line 11 minutes in the drive through for a venti espresso. I pulled in @ 10:23 am, picked up my coffee @ 10:34... am. The pink haired girl taking the orders outside, was chatting with customer in front of me, laughing, joking, etc. I timedit b/c it usually is not fast service at this location but today was aghhh!!! she was chatty and friendly if you are thatcustomer, but If you're behind waiting is not so friendly to the rest of us. When I finally ordered my coffee and got to thewindow, again same customer chatting with the girl in the window, another 6 minutes waiting, so i got upset and honked my horn,I heard the girl say oh can't she jut wait, the order is coming... When she pulled out and I got to the window I asked for myreceipt and said nothing to her. My drink was ready I could see it from them window, but oh she took her time... When shefinally gave it to me, I took it and drove off, I heard her say DAMMMM!!! oh man, I wanted to go back and just put her in herplace but the car behind me was already pulling into the window. I drove around and there was about 8-10 cars in the drivethrough outside their parking lot. I get these girls want to be friendly and courteous, but c'mon, you also have to beconsiderate of the other customer waiting in line, and it should not take more than 5 minutes to get a coffee. I checked and theaverage time to order and get coffee in drive through is 4.4 minutes. Oh and to top it off, she got my order wrong!! I am sodisappointed on this Starbucks. Read more
My mom and aunt got us frappes from this Starbucks and when we drank em they tasted so watered down and tasted like there was... only milk in them. We called and spoke to a manager about it and she said we can come back for free remakes so we did andreordered the same exact thing and whoever was at the com was so rude(it was a girl) and we just ordered the frappes again, theygave us an iced drink, and one of the other 2 frappes still tasted like milk only so idk. We still didn't get our correct order. Read more
We ordered 3 items. 1 drink for my wife, 1 drink for me and a pup cup. It came out pretty fast and they made it to perfection. I... would definitely have to say if you are in that part o town it's worth a visit Read more
The drinks are very delicious, i love to go to starbucks everymorning but these two mornings I usually ask for a caramel crunch... frap. These two mornings I order my frap and this girl was really rude and when i told her wanted my order she rolled her eyes.I didnt think much of it except of the rudeness but the next morning I do the same thing and order my frap and the same girlrolls her eyes again so I stopped going to this specific starbucks for a while because I dont if she had a problem with me orsomething but she needs to calm down. Read more
Cashier was very rude, as soon as I entered and walked to the register the cashier asked ?do you need to order?? No greetings... were said, I did not feel any customer service was given, I feel discriminated and at the end of the transaction they forgot twoitems out of 4 and I had to go back to get them. As well as the straws were to small I had to stop at a gas station down theroad for correct size straws. I will not be returning to this location. Read more
Update, had to come by here this morning surprise surprise lobby closed again. This location must be severely understaffed The... hours of operation flaky at best, lobby usually closed at peak hours, large construction vehicles don't fit in the drivethrough. Unreliable to count on this location to be available when you need it. They were even closed completely at least twodays in a row. Probably having issues keeping staff like most places nowadays When I have happen to drop by when they wereopen, the staff was professional and friendly but looked stressed and flustered Coffee still came out good though Read more