Reviews for Pizza Hut in Albuquerque, NM
Pizza & wings were cold. Delivery was late. Whoever works there at this time is only making Pizza Hut a bad place to get food.... This is really a NO STAR rate for these workers. My 6yr old & I better not get sick. Read more
The only positive thing I can say about my most recent experience is that my order arrived fast. But from the beginning, I... noticed that the pizza I usually order, stuffed crust, cost at least 5 dollars more than usual. I decided to order anyway(online) and specifically put a note requesting it not be overcooked. When I opened the pizza, the cheese was dark brown andcrusty atop the entire pizza. Imagine all the commercials where a slice of pizza is being lifted from the pie and the cheesestretches.... yeah, the little cheese that was on it just crumbled. The stuffed crust was dry and either had less cheese insideor the cheese was so overcooked it melted out. The bottom of the pizza was like cardboard. I was so angry I called right away.I've had to do this a few other times in the past and they'd always credit me the price of the entire pizza, usually apologizingsaying something or other about their oven cooking unevenly. While on the phone with the employee, she was rude and then offereda $10 credit. I told her that I wouldn't accept that and, especially now, that the price went up, I wanted a full-price credit.Obviously annoyed with me, she said ok and then hung up on me. In the past, when this pizza is done right, I really enjoy it.It's a shame that with a price increase comes poor quality, the poorest quality I've seen from them yet. I realize that thiscountry is experiencing inflation, but big companies like Pizza Hut ought not cut corners or cheapen their product. I realizelosing one customer (me) won't make or break them, but I suspect a lot of people would share the same sentiment around this. Read more
The quality of the food has definitely gone down. The breadsticks we had were hard and barely had any seasoning on them. The... pizza had very little sauce and toppings on it. The crust was also very hard and lacked any seasoning. The staff didn't come offas friendly or welcoming. Read more
Last time I came to this location, they took a really long time to get my order. The staff was not attentive and forgot half of... it. I wasnt happy. The manager apologized and put a credit on my account. I thought he was just telling me what I wanted tohear. Sure enough, he really followed through. I decided to order again today and had such a better experience. The counterperson displayed excellent customer skills, my order was ready right away, and the manager had given me the credit after all. Ididnt like ordering through a call center. However, everything else went great with my order. Read more
Ordered online and the wait time was 10-20 minutes. I requested contactless pickup which is basically curbside, they bring it... out to your car. I arrived 15 mins after ordering and called the store to let them know I was outside. 10 minutes pass and noone comes outside. I come inside and there are two workers and neither of them acknowledge my existence. When they finally dothey say it?s gonna be another 10 minutes. Those 10 minutes pass and the male worker comes up to me and tells me they haven?teven started on my order. At this point it has been a total of 55 minutes and I still haven?t received my order. Read more
Ordered a big box with pepperoni lovers and super supreme for delivery 1 hour and a half got wrong order . I took the order... back and was give pizza that was not cooked very well also getting high out back was more important than customer service. Itook my order back next day hoping to get a better response from the manager no-good all she was able to do was store creditwow like I really want my food cooked buy them again so sad how this store has been down grade they need a health codeenforcement vist.took pictures of her with pizza I returned to be continued when I get in touch with owner because I amfeeling very ill ITS BEEN 2 WEEKS SINCE THE BAD EXPERIENCE MET WITH A DIFFERENT MANAGER IN WITCH HE MADE THE SITUATION END AS FOR HIS EFFORTS ???? THANK YOU Read more
It's carryout or delivery at this spot. I had the carryout of a 2 topping large pizza that I upgraded to stuffed crust. The... pizza was piping hot and full of the pepperoni and mushrooms I ordered. Whole thing took less than 13 minutes from on-line orderto pick-up. The staff were busy and handled the order with a positive attitude and service. I'll use this location every timeI'm in this part of town. Read more
Probably the worst store I?ve bought pizza from. Usually Pizza Huts are home runs but geez, pizza took about an hour, when we... called the store-they hung up, then we were on hold for 20minutes. The order tracker said delivered but when the store finallytracked the order they said it will be another 15 minutes. We have given them so many chances. I will no longer be a customerhere. Read more