Reviews for Burger King in Albuquerque, NM
This establishment could use a decent person checking customers out and taking orders. She consistently interrupts you while... taking your order and misses items. They can't fix it in drive through so you have to go around again. Read more
Went inside to ask if they still had the ghost pepper whopper. They never greeted me just stood in front of the register (I... believe it was the manager) They said yes they have the whopper so I ordered it. Took them like 15 minutes just for thatsandwich and a plain hamburger. I also didn't get my receipt which I didn't think I would need. The lobby was a mess... trasheverywhere... Burger King please change the manager ???? Read more
Dining room, bathroom, and kitchen are all clean, patrons are chill, and the staff are attentive. Also, just look at that... burger! That's how it's done! Everything was awesome, even the tomatoes, and I don't even like tomatoes! Read more
Won't be returning back. We arrived to pick up our order, and the staff completely ignored us. Finally, after waiting 10... minutes, we finally asked for our order, and the new hire got mad. The staff, including shift manager didn't do anything abouther behavior.... After being there for 30 minutes. The lady kept forgetting our food. Everytime we would ask for our missingitem, she would slam our bags on the counter and give dirty looks, and roll her eyes. Until new staff is hired, we will not becoming back, and I'll make sure to tell everyone.... Read more
Experienced the same issue as the last reviewer. The female shift manager was talking to a friend in the drive thru for ten... minutes then when we got the window she wouldn't even hand us our food had to wait longer for someone else to do so. Won't comeagain until staff changes are made. Read more
I am rather disappointed, I was about to give this BK a 5 star rating after several stellar visits at this newest of BK's to... Albuquerque. Great friendly staff & good food - actually better than most. On this visit they were rather busy and after waitingalmost 10 minutes in drive thru they had completely forgotten about my order. Wasn't in the system at all. Without apology theyasked me to park the car while my food was finally cooking. I wound up waiting another 10 minutes in a hot car with finally anapology. The staff could have saved the situation by offering at least a cold drink, water or a free side for all my trouble.Complete failure by the team that day (8/9/19 @11:24am). I still give it 3 stars due to the food quality and the previous goodservice. We'll see if this crew can equal the others and get some "star" credit back. Read more
I think today is their first day open. By my experience not a strong start. I went through the drive thru and ordered two... Whoppers with cheese, one of those without mayo. They asked if I wanted mustard instead of mayo, to which I replied, No, just nomayo. They asked if I wanted ketchup while I ordered and again when I was getting my food. Both the young man who took my orderand payment and the young woman who handed me my food were friendly and she said Happy New Year, sho that's nice. They chargedme 40 cents for cheese on each Whopper, but I got one with no cheese, no tomato, and no mayo. (The sandwich wrapper was markedno mayo, but the tomato and cheese were unmarked.) I live right down the street in Sundoro and by the time I got home about fourminutes later the burger was so cold it was like it had been in a fridge. Not a good first impression. I'd recommend goinginside and eating there so you can correct your order if need be while they work out the kinks. Read more
Im here alot in the morning. Store hrs say they open at 6am i get here around 620 and they aint ever open.