Reviews for Baskin-Robbins in Albuquerque, NM
Not sure what's happening with the leadership, the service could use some attention. We all understand inflation is here, but... the price raise and serving size have gone in the opposite direction. Please scoop a fair amount you know like the sizes used tobe. Did you invest in smaller scoops? This location jas been a staple in our neighborhood for a long time, we know it's gettingrough but that is no excuse for the lack of service and disrespectful price hike/serving size decrease. I will be back in a fewweeks with lowered expectations so I won't be as disappointed as I am today. Read more
Baskin Robbins has some of the best ice cream! It's a give or take thing with their milkshakes however, the regular scoops of... ice cream either in a cup or a cone are creamy and delicious! Read more
We waited in a long line for the cashier who was a very rude female tell us she couldn?t take a $100 bill, that she couldn?t... even touch it. very odd!! last time will be going here!! Needs better customer service for sure Read more
We understand the short staff here, but staff member, Kayla, is very rude and unprofessional. this is our 4th time encountering... her and she?s had attitude all times, she also was sticking her fingers in my family?s ice cream. everyone else was veryrespectful. Read more
Worst experience ever! My mom and I went in to get the BOGO sundaes. I usually don't get mine as a sundae, but the two scoops... and my mom gets extra fudge to make up the fudge I don't have. Went up to pay and the girl couldn't understand the concept. Theguy who seemed to have more experience told her to just ring up the BOGO and she still didn't understand. She still charged usfull price despite what the coworker told her. My mom was already having a tough day and just broke down in the car. Thisexperience made this location uncomfortable and we don't want to return. It was a simple concept and the girl couldn'tunderstand and refused to go by the coworkers advice. Then she barely gave my mom any fudge on hers and maybe a quarter size ofwhipped cream, the whipped cream melted by the time we got in the car. Read more
My husband and daughter wanted ice cream, my husband ordered a brownie Sunday the girl was very rude looked in a bucket and... said they were out. So he settled for a 2 scoop there was hardly any thing to the scoops she gave him. Needless to say he wasvery disappointed. My daughter 's was the same. I was also disappointed finding out that they don't have anything sugarfree??? Very strange! I would have loved to have ice cream as well. Probably won't be back. Read more
Got 2 quarts of ice cream (that werent the prefilled) that weren't filled up enough not even to the line of the container I... didnt check them before leaving since I was in a rush make sure you check your quarts ???????????? Read more
Sam?s the best ice cream man ever. He deserves a raise. Great experience!