Reviews for Casey's in Albert Lea, MN
Gas prices didnt match gas buddy. When i asked the staff, one person said oh we just changed it a minute ago, another worker... said she had no idea. You set your gas prices, and then raise them an hour later????? dirty bathrooms as well. Photos for proof. Read more
Ordered our pizza online as we were headed back into town, estimated time of 20 minutes. We ordered it Sunday at 530pm and... stopped in at just before 6pm. The lady was VERY rude! First she told us that we didn't order anything, but yet we had theconfirmation email that we indeed did. When we asked how long it would take, she snapped and told us she didn't know and that itwas the fault of online because she has a ton of orders and the online always says 20 minutes. 3 other families came in to gettheir pizza to be very rudely treated as well. No pizzas for anyone had been made at all. They had a special on pizza and adrink but nothing was available to purchase for that either (we witnessed that as well) After 1 hour of ordering we finally hadour pizzas, and were very rudely treated by the lady working the pizza area! So in all, she had all these orders and hadabsolutely NOTHING made for anything. Instead of being nice to paying customers, she was absolutely horribly rude to EVERYONEthat came in!! Nothing in compensation no apologies nothing was given to anyone, just blame on us for ordering online. We haveordered online MANY times from the Casey's in Ellendale and never had a problem with them not getting our online order or beingrude if behind schedule!! In fact the one time we went in to get our pizza's they messed up our order and gave a free largepizza to make up for it!! Need to new staff in Albert Lea or need to properly train them in customer service!! Not asking forfree, just asking for respect and being treated good!!! Read more
The staff are always friendly. It's clean and the bathrooms are tidy. I love the pizza and they deliver. They have a soft serve... ice cream machine and alot of goodies like brownie bites I like to get to add to my ice cream. If your in a pinch they offerfree wifi Wich is nice. There is alot of room in the parking lot and around the gas pumps they have free air and a good carwash Read more
I ordered a taco pizza last night to share with my grandkids and when I opened it the pizza was all slid over to one side in the... box so of course it looked deformed. But that was okay. Upon trying to get a slice of pizza out it was difficult because it wasstill unbaked dough. It was also very cold, and tasted horrible. It was such a disappointment as I was craving taco pizza forseveral days. The pizza was delivered on time so that is a plus. And I ordered earlier in the day and requested a specific time.I could not find a link to let Casey's know of our issues. I wish I would have thought to take pictures of it to add on thisreview. Read more
Placed pizza and sandwich order online. Told us 20 minutes until ready. Arrived 25 minutes later. Not even started. Told it... would be another 25 minutes. Staff making pizza didn?t even offer an apology. Only asked if we still wanted our food. Weweren?t the only people waiting for orders. Unfortunately, not the first time the food hasn?t been ready. Will never order atoasted sub sandwich as it was black and meat was burned to a crisp. Desk staff are very helpful. Just wish they could getmore/better help for the food service. Read more
Got off highway for pizza ordered 25 min ahead. They hadn?t even started our order when we arrived but app had said it would be... ready when we arrived so we ended up cancelling and getting food elsewhere because we still had hours of driving ahead anddidn?t want to wait. Only 1 stall bathrooms. Workers (including food service) not wearing masks during Covid... Read more
We?ve haven?t had any good luck with our one and only Casey?s in town. We love the pizza, but not worth the hassle here in town.... I mean how many chances can you give a place? They?ve screwed up orders, horrible service, and Tonight we ordered online the?midwestern? pizza. Got a call stating they don?t have the pizza, that was only in September...checked online and Facebook -that pizza is around until the END of October. I guess at this point I?m done trying. Read more
Very dirty. Men's room was dirty. The main store floor was filthy. Kitchen staff were loud and yelling at each other.