Reviews for Baskin-Robbins in Albemarle, NC
If I could give a negative twenty stars-I would!! Was in drive thru-had to repeat a simple order (2 scoop cone and a 3 scoop... cone) 4 times!!! Only to drive to window, hear workers say they are confused????? And repeat twice more!! Then was charged$12.00 and "scoops" looked like baby spoon scoops!!! NEVER AGAIN!!! Stay clear of this established robbery! Drive all the way toHighway 52-they have a Dairy Breeze. Read more
The manager went above and beyond for my daughters birthday cake!! I would highly recommend this place for any cakes for any... occasion! Will definitely be ordering more cakes from here. Thank you to the manager for her hard work! Read more
What has happened to this BR? Take a look at these photos from June 1, 2022. Display cases with frost so thick it contiuously... falls into the ice cream tubs they're serving from!! They just scoop around it. Additionally the employees seemed surprised thatI was there to buy "ice cream". Really? Also they were out of popular flavors like vanilla, cherry, and others. I did buy 2cones because I just wanted ice cream. I ended up throwing them in the trash because they were full of ice that had fallen intothe cream container Read more
My experience at the Dunkin ' Donuts and B-R in Albemarle NC was very pleasant. I was cheerfully greeted upon entering. The... staff was very interested in answering my questions about the avocado and tomato grilled cheese sandwich. I decided to try itbased on our conversation and it was tasty. I would like to give a shout -out to three workers there LaDarius, Jameyeisa andNyasa. Thanks Read more
One of the worst experiences ever. I ordered a fathers day cake, their cake decorator was injured (which I understand things... happen), they waited until I came to the store to inform me that no one was able to make the cake. What is the point inproviding your phone number and email address? The manager said that she would refund the cake. It has now been over a week,still NO refund. When you call the store you get a message that says "this person has not yet set up a voice mail, please tryagain later." I even tried contacting them through the general website last week. Still no response. If I could give them ZEROstars, I would!! Read more
They don?t deserve one star. They ruined the birthday cake which was a major occasion that We (... as in plural because there... were 2 of us that had to make a visit in person regarding the order prior to the date of pick up...) ... again ?We? went out ofour way about a 40min drive to inquire in person because their phone doesn?t work and you can?t get a hold of anyone and no oneresponds to your email ... so when we arrived (...the first time...) their doors were locked and they wouldn?t let anyoneinside... like ???? (Pandemic and COVID is no excuse) so we had to go thru drive through to talk to anyone... so one kindgentleman named Asyress was the only one who tried to be kind enough to help...and after speaking with the cake decorator namedJessica over the phone since she wasn?t there in person, I felt that the cake order would be understood and confirmed...but Thenext day when we had to drive back another 40min drive there and 40min drive back...(...we had to buy a cooler with dry ice tokeep it from melting and requested the cake to be deep freeze along with the ice cream packs we requested...) but when we wentto pick it up... the cake decorations were not done and they spilled something on the cake!!! Then they didn?t get the ice creampint packs right either!!! They gave us the wrong flavors on 3 out of 5 of them!!!! And one of the flavored pint packs didn?thave a lid! They said they ran out so they put a paper bag over it as a cover!!!! Look at the images! It?s soooooounacceptable!!! Unprofessional!!! And upsetting!!! We will never get that time back or the special moment we had planned whichis very sad. No apology will help. I just wanted everyone to know how horrible my experience was at this location and I LOVEBASKIN ROBBINS... but I will never go back to this location! They should be shut down since they don?t have anything together...they don?t even have employees to help... one employee came in with her kids on her day off to just get an order Read more
Employees are VERY rude. Always are. I work in fast food and I know it can be hard sometimes but there is never a time to be... disrespectful to a customer. Very short when taking orders and do not take time to greet you at the window. The last time Ivisited I ordered 5 drinks. We were not asked if we needed a cup holder, and after we got the drinks my fiancé turned to askfor a cup holder and the window was shut in his face. I do not recommend coming to this Dunkin/ Baskin Robbins. Read more
Placed an online cake order and got an email confirmation. My account was charged. When we arrived to get the order, it had... not been made. The employee tried to reach the manager but could not. I have not received a call from anyone, it has beenover a week. When I call the business phone number no one picks up. I tried reaching the company online but they referred meback to the store manager. That was over a week ago. I have not heard from anyone. If I could give this place 0 stars, Icertainly would. Read more