Reviews for Auntie Anne's in Albany, NY

Super friendly staff and manager, exceptional service.. always quick and efficient, my favorite food place in the mall by far.... 11/10 Read more

They prioritize catering orders over individual orders in-person. I got there 20 minutes after opening was told they would not... have pretzels available until another 20 minutes due to a catering order. I explained I only needed one for my daughter, theystill said there would be a wait. I contacted customer service and their manager Cory called me back. He saw no issue with thewait time. I suggested there should be a reserve so non-catering order customers can still buy pretzels, he said there stillwould not be an expectation of there being pretzels soon after they open. Pathetic. I will not be returning here. I willcontinue to share this experience with family and friends. There are far better options than over-priced pretzels here. Read more

Ordered on doordash and driver forgot something. Auntie Anne's was kind enough to offer a partial refund after resending out the... order. I gave them a 2 star review on Doordarsh when the driver said it was their fault. But shouldn't have. Great food andexcellent customer service. Read more

Fresh food, excellent customer service!!

Quick service a little pricey but it's the mall. Relatively friendly staff.

I can literally smell their pretzels, when I think about them! Mmmm

Pretzels are good, but way over priced.

Decent food