Reviews for Auntie Anne's in Albany, NY
Second time now in the last month I?ve visited this location, in Crossgates Mall, and the lemonade was sour, like it went bad.... The pretzel nuggets I got were soggy and old. Not very happy with the quality for the price I?ve paid. Read more
I went there in the afternoon about 530 and I was very impressed with the great customer service I received fromthe shift... supervisor which his name was Robert. He made us feel great about our choices in pretzels and drinks. We would definitely comeback!!! Read more
Went in for 4 pretzels and a drink. Ordered a plain pretzel and was told after I paid that it would be ready in 7 minutes. I... said okay, and waited around the corner. I came back in 10 and I was told they all sold out again. I politely requested for themto set one aside when it came out of the fryer, and they said "No problem, 5 more minutes". I waited again, returned in 10, andguess what? No pretzels. I voiced my frustration and asked again, since I paid for something I do not have, if they could PLEASEjust set one aside for me and I'd be back in 5 minutes. Ten minutes later... NOPE. So I stood there for another 8 minutes,watched them make a batch, and then had to yell to the guy "Can I please get one of those?" Needless to say, all the otherpretzels were now cold and my drink was melted. A little ridiculous to wait almost 40 minutes for a plain pretzel that I alreadypurchased. Also, most employees seem frazzled, like they dislike their job, and are being bothered by customers. Read more
I don't go here often, but the times I have the pretzels were always delicious. It's located on the first floor across from my... favorite cookie place. The employees I mostly found to be mellow, but I didn't have any complaints. I don't need people to smileat me, especially if it's just going to be fake, I just want my stuff and if it's the proper quality then I'm satisfied. Theypretty much sell everything Auntie Anne's offers from what I could tell. My go-to spot for tasty flavored pretzels~ Read more
They took a very long time to make what I asked after I?d been waiting for what seemed like an eternity before then. I asked for... a refund and went shopping. When I came back to check to see if it was made, they hadn?t even put it in the oven and said itwould be another 20 minute wait. They are unorganized. One worker told me 10 minutes and the other said 20. I had to leave. If Ihave to wait an hour for a pretzel why are they even in business. This needs to change. They need better workers and service. Read more
This place is HORRIBLE. I was there yesterday with my mom and waited at the register for 5 minutes without being acknowledged.... All three employees looked directly at my mother and I and ignored us. Even after saying excuse me a couple of times, there wasstill no service. We ultimately went elsewhere and we will NEVER go back to this Auntie Ann?s. This WAS my favorite pretzelplace but now I?ll go somewhere else where I can be treated like a human being while being in a wheelchair. So incredibly rude.I couldn?t believe it. Read more
while i was standing in line ordering my pretzel one of the workers were sitting on the counter top on there phone while the... shift leader who wasn't the friendly didn't say anything at all. they were all rude and the pretzels were hard as a rock illnever be back and ill make sure everyone knows ... will be posting pictures of her sitting on her phone soon. poor service andrude workers!!! Read more
Need better customer service....workers were way too ghetto ...I ask how long for a pretzel she tried to ignore me the. The lady... say oh shell have to wait till I fill up the front with an attitude.. Read more