Reviews for Gionino's Pizzeria in Akron, OH
This business has been here and been doing JUST FINE since I was a child. Quarter of a century she has been there doing... business. I have ordered from here literally hundreds of times and never had a problem I have never had anyone be rude and myfood is always great. The problem is many of you expect small business owners to bend over backwards and kiss your you knowwhat despite how you are behaving. Dianna is NOT the one. If she was ?rude? to you I PROMISE you deserved it. These reviewsare crazy ?the employee put me on hold? YEAH and then told her boss how you were behaving and her boss told YOU the real deal.She does NOT allow people to disrespect her staff. That is LITERALLY the definition of being a good business owner. If I couldgive them more stars I would. Try treating these people with a little bit of respect and see how far it gets you. If I have everhad an issue with an order, they have always fixed it Read more
The food is great but the customer service is terrible. I called to ask a question and the associate hung up on me mid sentence.... They also never have delivery available. Read more
FIRST OF ALL I OWN MY OWN BUSINESS SO I KNOW HOW DIFFICULT CUSTOMERS CAN BE IN THIS DAY AND AGE. SOMETIMES IMPOSSIBLE. AS TO... THE BLONDE LADY THAT EVERYONE TARGETS THERE, SHE IS ACTUALLY KIND AND SMART SO GET OFF HER BACK, JEALOUSLY HAS NO PLACE IN AGOOGLE REVIEW. HERE IN AMERICA WE HAVE THE RIGHT TO THINK FREELY. I COMMEND HER AND HER BUSINESS FOR HAVING SUCH COURAGE. ASTO THE SERVICE AND FOOD, FANTASTIC AND DELICIOUS! NO WONDER SHE'S BEEN IN BUSINESS SO LONG!!! I FULLY SUPPORT HER!!!! Read more
Wise man say forgiveness is divine but never pay full price for late pizza. Ordered a pizza and 6 wings at 4pm on a Sunday. I... was quoted an hour for delivery. After an hour and a half I called to check on my order they said it was out for delivery.Thirty minutes later it shows up an hour late and two hours after I placed the order. I called to speak to the manager abouthaving it comped and his response was ?No, if you want faster pizza come down and fill out an application.? Don?t waste yourmoney on a place that doesn?t care about it?s customers. Read more
Wow if I could give this place 0 stars i would! I have no idea what their issue was. I called today to make an order for... delivery, I ordered a 4 piece chicken and said that yesterday when I ordered it arrived soggy so if it can be ensured it won?tbe super soggy I?d appreciate it. Then ordered a meatball sub and asked if it can be ensured to not be dry(because last time Iordered it it was super dry) I am a very polite person. The person who answered was super nice. But then I was put on hold andsomeone else said I can take my business elsewhere because of the way I ?spoke to the employee? I was SHOCKED. I said I was notrude at all, I was just asking if there was a way to ensure it to arrive not super soggy, dry or cold. (When I ordered yesterdaythey said an hour, it didn?t arrive till nearly 2 hours) they said to order from Papa Johns. Never again will do business here.The customer service is poor and the food was terrible. Just wanted to try and give it another change but their customer servicewas worse than the food. Read more
Pizza arrived hot and was good as usual. I think the guy cutting the pizzas needs a little more practice! lol I still wish they... hadn't ruined the best meatball sub in the the state by going with 4 small mediocre meatballs from the 3 large, better tastingones they used to have. Read more
Ordered a large Caprese pizza 4/28 from this location for dinner around 8:30 p.m. When the pizza arrived it was cold, didn't... look appetizing and and tasted horrible. We couldn't tell if it was spinach on it, and it lacked of tomatoes, cheese and sauce.We called in as unsatisfied customers and they explained," that's how it comes." We tried to call back around 9:30ish and noone answered the phone. We would've of appreciated a better care of customer service. Come to find it was the manager whoanswered the call. We would've been okay if they offered or recommended something other than "thats how it comes." We would'vebeen find to have brought the pizza in and ordered something else, we would have been find with a refund, paying the differenceto make it better or even a rein check. We tried to eat it but it was just that bad. This is one of my favorite pizzas andplaces to order from and I wanted to introduce it to a friend.Our first experience with this pizza was bad.Unfortunately this isnot what we quite expected.They failed us as loyal customers and i would like to give them the benefit of the doubt because iknow they could make a better pizza. I mean the picture online is what got me craving the Caprese pizza. it definitely lookedand sounded totally different as advertised than what they dared to serve us in person. As paying customers who tipped well, weexpected more. Read more
Good pizza, fast service upon arrival, and friendly staff. Pick-up time for two pizzas was 30 min after I called.