Reviews for Steak 'n Shake in Acworth, GA
The general establishment is good, drive thru treats you well, if they mess up your order they are happy to fix it. That being... said all the tables that I went to sit down at were fairly dirty, I asked an employee to see if they could get someone to wipethem down, they said yes and I never heard back. Aside from that, food was fairly good, fries were less than fresh tho. Overalla decent pit stop. Read more
Absolutely not worth what I spent. $20 worth of food and it was awful. Meat was bad, fries were old. And to top it off the... milkshake had so much freezer burn it was inedible. What use to be a fun experience has now become nothing more than laziness.Menu was reduced to "save" labor and food cost but from what I witnessed they're just wasting money on lazy employees.Restaurant was absolutely disgusting in all filth. The floors have not been cleaned in weeks judging by the stickiness andfootprints from the kitchen. What made it even better was they have an empty frame where their health score is supposed to be.Also their drive thru menu looked as if it had been broken in to for wiring Read more
I got to the drive through at 11:30pm and got to the order box at 11:35. They started taking my order and then halfway through... said wait one second and I sat there waiting until after midnight because I feel like if they had just said they weren?t takingorders anymore that?s cool I have no issue with that, but to start taking my order and then decide ?never mind? is a littleoverkill. I?m writing this as I sit at the drive through call box 25 minutes after they started taking my order and told me towait one second. Read more
Very disappointed. This location. Has now gone to kiosk ordering. It ask if you want to leave a tip. We left a tip thinking ok... they will bring the food to our table. Nope, we had to get up to grab our meal. Our friend ordered a shake, more than half theshake was whipped cream. Now, the cleanliness of the restaurant, the floor was extremely sticky where our flip flops stick to itand the bathrooms were nasty. We won't be back. Use to love steak and shake but its gone downhill. Read more
Just left Steak ?n shake in Acworth. Ordered 4 milk shakes at $7 a piece. The cup is only half way full and filled the rest with... whipped cream. I understand prices going up, but I am only getting half the product. Read more
Ordered a large #1 meal and got something resembling a dismantled hybrid burger of 3 different patties, with one side not a... double, and a ketchup saturated moist bun. The quality of the meat itself has obviously changed for the worse, and isn?t on parwith what they used to use. Very sad considering I?ve been coming here for at least the past 10 years. Read more
Ordered to-go food at the kiosks (there aren't cashiers or waiters anymore) and only place to sit down to wait on our food was... at the tables. 20 minutes go by, no sign of our food and no status update or way to check on the status. Stand up front andwait for the guy to walk back inside so I can ask about our order. It hasn't been started so I asked for a refund because I hadto leave. He said he'd get the manager. Same guy came back a few minutes later and said he needed to give the receipt to themanager. Another 8 minutes and I walked over to be visible to try to get anyone's attention. Had to yell over, "how is therefund coming along?" because no one was at a machine for payments. "No one told you we don't do refunds?" "No." But then thelady deleted our credit card payment? While waiting for the refund resolution we could see the disgusting status of the cookingsurfaces and lobby. See the pictures. Burgers and cheese left sitting out, huge pile of fries on the lobby floor in front of akiosk. I am confused, disappointed, and hungry. At this point it is unlikely I'll go back which is a shame because they used tobe a favorite restaurant. Read more
The last few years, I have only used the drive through window. Very uneven service, Not attentive to taking the order then... getting it wrong. Shakes are always late and the server had to be reminded that there was a shake with the order. Yesterday, Iwent inside to order. There is no longer table service. Orders are placed on kiosks, the food is put on the counter for you topick up. I have always liked their burgers, but they were a big disappointment. The buns were cold, the burger dry - basicallybland. The onion rings were very good though and the tables were clean but that isn't enough for me to go back to Steak andShake. Read more