Reviews for Baskin-Robbins in Abilene, TX
Service is terrible, stood waiting for a long time and they made someone's ice cream after us 1st. Never again
Disappointed don't allow myself to have ice cream very often melty before I got home 5 min away. No pineapple topping
It was hot inside there. The employess were sweating. Its an ice cream place amongst other things and it felt like outside. The... ice cream was melting. Almost everything that I would of gone for was out. The employees were nice though. Read more
Store was extremely hot. It was cooler outside (86) with a slight breeze than inside. The poor staff. The girl who took our... order was really nice. Portion sizes were good. Floors were very dirty. Read more
Wish I could leave 0 stars. The staff has been rude and acts inconvenienced every time we have been to this location. The last... time, they handed me a melted scoop of ice cream that immediately ran down all into my lap and my vehicle. It was a disgustingmess. Asked for napkins and told the girl at the window that what she handed me was already a melted mess. No apology, justtried to slam the window closed. So then I asked for a manager, and she said there was no manager. All 3 of the girls that I sawat the window had extremely long fingernails and no gloves at any time. Contacted HR and they said the franchisee owner wouldreach out- never happened. Don?t waste your time or money! Read more
We bring my kids just about every Friday for the past several months, no issues. Tonight, at 9:58 as we were already finishing... up our ice cream, we were told by an employee(we?ve never seen before) that ?they were already closed and we were NOT ALLOWED tobe in there anymore?. Might I add, several friends of the employees were also hanging out in the lobby, who stayed inside asthey locked the doors right behind us. VERY POOR customer service tonight! Read more
Staff incapable of getting an four item order correct. Had ice cream running down the sides of a milk shake that was over... filled. The selfsame shake tasted nothing like a strawberry milkshake....should have went to Sonic and next time I will. Read more
What 10 minutes in drive thru no one even attempted to answer the drive thru to even let us know it would be a moment