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The Mill Steak and Spirits
ravenrockglass
9 months ago
0.5
Reservation at 7pm for 4 adults. Didn't receive our coffees until 755 & was served curdled creamer. Needed new coffees because we didn't know it was bad until taking a drink-surprise! Waitress didn't believe us because the cream "looked" normal but when she smelled what was unused she said "ohh, yeppp.... that's definitely bad!"". Had to wait another 20 min to get coffees & she continued to serve every other table but ours, despite our 7pm reservation &despite waiting over an hour for basic beveridges. Finally received the water that we asked for 1hr & 20min later (from diff server that we stopped).
Apps were fine but salad had tiny rotted plum tomatoes that "looked" normal at 1st glance, but 2 of us ate a couple before realizing they were bad like the creamer.
Aporoached 1 hr and 30 min AFTER ordering our food that they ran out of baked potato & asked to select something else, which we did.
Dinner served at 850....3 of 4 entres inedible...pilaf looked like microwaved rice that had sat on the counter a few hours after dinner. Veggies were savagely overcooked and minimal in volume. , 3 of the 4 meals had meat that was drastically overcooked and honestly tasted reheated....we each felt the meat had a microwave texture and taste. In total honesty, each meal was about $40.00 or more, & the price was not an issue, but the quality and experience was less appealing than old gas station food. . Still no bread given to us during appetizer, salad or main.
Server completely neglecting us throughout meal yet other tables were being cared for by other wait staff, and turned over without problem.
When asked if food was okay we conveyed that we were NOT ok with what was delivered but fearful of how long it would take to fix it. The waitresses's attitude was so aggressive & confrontational that we told her we would try to make it work....but after a few bites, it was just horrible despite being hungry. All were different entrees.
I got up from the table to discretely seek management & was told by blonde hostess in hot pink shirt that our waitress in black & white stripes was the manager on duty. Mid 40s maybe?
I asked to speak to her in private about the overall experience & asked her to comp atleast one of the uneaten meals. She agreed & turned her back to me without hesitation & walked directly to our table at breakneck speed. She shocked me when she aggressively interrupted the conversation of my seated guests by putting her hand on the table to command their attention & asked with a loud accusatory voice "so is everyone's food bad??". It was unprofessional, tactless & flat out nasty.
My guests did not respond & looked up at her in shocked, to which the mngr waved her hand in the air, turned her back again & stated loudy "fine! You owe nothing! You can just leave" as she turned her back on us & started to walk away in a hurry. I said " Wait a minute! We are not looking for freebies here! We will happily pay for the food we consumed that was edible (2 coffees, 1 lemonade, salad, 2 appetizers, 1 entree, but the rest of this has been simply horrible."
She turned her back (again) & walked away stating loudly that we owed nothing. ((Not in an apologetic and genuine way but as a means of trying to completely embarrass myself & my guests or an attempt to make us feel like freeloaders)). News flash ma'am, we can afford much better but refuse to eat rotted, curdled, petrified food, & do not tip hostile waitress managers. Who taught you to treat people this way??
A few seconds later she returned & asked if we needed to go boxes, to which everyone simply said 'no thank you'. Food was left on the table nearly how it was served. Been going to The Mill 20+ yrs. Moved to DC a few years ago but always return home to our roots. Will NEVER return.
Happy Birthday Jacki. Sorry you were treated this way on your birthday after driving an hour to meet us here. What an absolutely aggressive & shocking experience the 4 of us had tonight at the Mill.
The Mill Steak and Spirits